Shipping & Delivery

Shipping Fee

MonkeyPiggy currently offers free shipping to worldwide orders over $65. Otherwise, it costs USD$4.95. This is the amount after any discount codes are applied and before taxes are calculated. 

If you need express shipping, you could contact us for more information.

All values are in USD

  

Shipping Time

Standard Shipping time varies by location. These are our estimates:

  • United States, Europe: 1-3 Weeks
  • Canada, Australia & New Zealand: 1-3 Weeks
  • Central, Africa & South America: 2-4 weeks
  • Asia & Rest of World: 2-4 weeks

Max delivery time – 8 weeks
*This doesn’t include our 2-5 business days processing time.
*All shipping times exclude clearance/customs delays

 

Shipping To Over 200 Countries

We are proud to offer international shipping services. However, due to geographical location and convenient transportation, there are some locations we are unable to ship to as the below. We're sorry and will keep working on this:

  • Nepal
  • Myanmar (Burma)
  • Guam
  • Lebanon
  • Afghanistan
  • Malaysia
  • US Virgin Islands
  • Mexico
  • Bhutan
  • Saudi Arabia
  • Central African Republic
  • Somalia
  • South Africa
  • Israel
  • Indonesia
  • Philippines
  • Kuwait
  • Colombia
  • Bangladesh
  • Qatar
  • Tunisia
  • Mauritius
  • Algeria

 

Covid-19 (Coronavirus) 

Despite the recent developments regarding the COVID-19 (Coronavirus) we are open for business as usual and working hard to deliver orders with minimum delay.

Our customer service is happy to answer any concerns or inquiries. Please feel free to reach out.

We will get through this together!

 

Will My Items Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

Tracking Information

You will receive an email with a tracking number once your order is shipped.

 

My Tracking Says “no Information Available At The Moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

Lost / Missing Packages

MonkeyPiggy are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

 

Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

 

Customs

We are not responsible for any custom fees once the items have shipped.