FAQ's

We hope that your experience with MonkeyPiggy is as effortless as possible, however, we do acknowledge that questions may arise. This is why we have put together an extensive FAQ page for your convenience.


Which Currency Will I Be Charged In?

We process all orders in USD currency only. If the charge currency differs from your credit card currency, you will be charged a foreign exchange fee by your credit card company. However, the difference should only be minimal.


Which Payment Methods Are Available?

We currently only accept credit card payments. More payment options will be added in the future.


Do I get a receipt for my order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with the tracking number once your item has been shipped.


Can I Cancel Or Modify My Order?

In the event you wish to cancel or modify your order, please contact us within 12 hours upon confirmation of the order. Unfortunately, order cancellations and modifications are not available after 12 hours.


I Haven't Received My Order Yet! Is It Lost?

If you have any concerns regarding your order, please contact our support team by going to Contact Us, they will be glad to assist you. Most contact questions and inquiries are answered within one business day.


Is Your Website Secure?

We use state-of-the-art Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.